A clear route
if something goes wrong.

Our guides are digital PDFs delivered following payment confirmation. If a purchased file is missing, defective or cannot be opened, we will help resolve the access problem or review your refund request.

How to request help or a refund

Email hello@usefulsignal.ca with the product title, purchase date and the email used at checkout. Do not email card numbers or post your private checkout link publicly.

Refund review

We assess requests in light of the delivery record, reported issue and consumer rights under applicable law. Nothing here removes a refund or cancellation right that the law requires. Any approved refund goes through the original payment provider.

After a refund or dispute

Once Stripe confirms a refunded or disputed transaction, the associated private PDF-download entitlement is revoked. If you believe that happened in error, contact support instead of submitting another payment immediately.

Download help

If a 15-minute download link expires, return to your private order confirmation page for a fresh link. You can also use the download help page.